All orders for worldwide delivery are shipped via EPS on a next day service before 12 for orders placed before midday.
GENERAL DELIVERY INFORMATION DISPATCH TIMING OF ORDERS
We aim to dispatch all orders placed before midday the same working day, any orders placed after midday will be processed and dispatched the next working day. Please note that during busy periods and in sale, this is sometimes not possible.
USING A DIFFERENT DELIVERY ADDRESS
If you don't think you'll be at home to receive your parcel, please give us an alternative address if it suits you better - for example, your work address. You can enter any address you wish on the checkout page, under Shipping Address.
IF YOU AREN'T IN WHEN THE DELIVERY ARRIVES
Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.
IF THERE ARE DELAYS
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we'll email you as soon as possible and advise you of the new delivery arrangements.
CONTACTING US ABOUT YOUR ORDER DELIVERY
If you have any specific queries regarding delivery, please contact us at firstname.lastname@example.org Please note our office hours are 10am to 6pm AEST, Monday to Friday.
OUR RETURNS POLICY
If for any reason at all you want to return something, you can do so within 14 days of delivery.
It doesn't matter whether you've tried the garment on or not as long as the returns tag remains attached to the garment and the item remains in the same condition as sold. We'll give you a full refund or exchange the item. If you just want us to exchange the item then you don't pay any postage for the replacement.
There are only two exceptions to our 14 days guarantee:
Books and prints are non exchangeable but you are entitled to a refund.
HOW TO RETURN OR EXCHANGE A PRODUCT
Follow the instructions on the packing slip enclosed with your order.
If you no longer have the packing slip please email us at email@example.com
We always try to deal with returns as soon as they arrive. However, during really busy periods, please allow up to 28 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can't stop the payer from finding out.
There's no need to call or email us to tell us you've returned the parcel. Just follow the instructions on the packing slip, arrange for a collection and we will do the rest. We recommend that you take note of the tracking number in case anything goes wrong so that we can track your item.
If you have any specific queries regarding delivery or returns, please contact us at firstname.lastname@example.org. Please note our office hours are 10am to 6pm AEST, Monday to Friday.